Refund policy

7-Day Returns & Exchanges

You may request a return or exchange within 7 days of delivery.

Item condition

Items should be unused, in their original condition and packaging, with all parts, accessories and included manuals. Please keep your order number or purchase confirmation. Returns and exchanges are subject to inspection of the item’s condition.

Damaged, faulty or wrong items

If an item arrives damaged, faulty or different from your order, contact us within the 7-day window with your order number, a description of the issue and clear photos or a short video where helpful. Do not continue using an item that appears damaged or faulty.

How to request a return

Message WhatsApp 0330 8516671. Our team will review your request and provide the return address and instructions. Contact us before sending a parcel back. The business area on our website is not a confirmed return address.

Inspection and resolution

After receiving and inspecting an approved return, we will confirm the resolution. Exchanges depend on replacement stock. If a replacement is unavailable, we will discuss an appropriate refund or alternative. Refund method and processing time will be confirmed with you during the return process.

Return shipping

Shipping arrangements and any return or replacement charges will be explained before the return is arranged. Keep your courier receipt until your request is resolved.